Notice: : The information in this document, including products and software versions, is current as of the release date. The document is subject to change without notice. The previous touchpad settings are reset or cleared when the Synaptics Touchpad legacy driver is updated. This occurs after the Synaptics driver is downloaded and installed through Windows Updates. The information in this document applies to the following:.
Microsoft Windows 10 19H1 Version To resolve this issue, perform the following procedures:. Procedure 1 : Confirm the Synaptics driver is Right-click on Synaptics Touchpad and select Properties.
Enter your HP computer product name and model number. With this in mind, follow all aforementioned steps and apply the present release. Should you choose not to update right now, check back with our website again to stay up to speed with latest releases. It is highly recommended to always use the most recent driver version available.
Try to set a system restore point before installing a device driver. Version: 4. Release date : Jan Last updated : Feb Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.
HP Customer Support. Select your model. How does HP install software and gather data? Document ID: c Version: 2. Release date : Nov Last updated : Nov Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript.
Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Notice: : The information in this security bulletin should be acted upon as soon as possible. Potential, local loss of confidentiality.
A potential security vulnerability has been identified with certain versions of Synaptics touchpad drivers that impacts all Synaptics OEM partners. A party would need administrative privileges in order to take advantage of the vulnerability. Neither Synaptics nor HP has access to customer data as a result of this issue. For a PGP signed version of this security bulletin please write to: hp-security-alert hp.
HP has provided software updates for Synaptics touchpad drivers. Note: Installing a generic driver may result in the loss of OEM-customized Synaptics pointing device functionality.
Supported OS:. Windows operating systems automatically apply a generic driver that allows users to benefit from basic touch functions; however, advanced features will not be available until the proper files are installed. When enabled by required software, the touchpad component is recognized by computers and all developed features are made accessible.
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